Frequently Asked Questions
Everything you need to know about your OSIM shopping experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
How do I change or cancel my order?
To change or cancel an order, please contact our customer support team within 2 hours of placement. Once an order has entered the processing stage, we can no longer make modifications.
Are your products covered by a warranty?
All OSIM products come with a standard one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.